Q & A with Featured Expert

Daisy Expósito-Ulla: A Powerful Voice

Last week’s selection among the 25 Most Powerful Women by PEOPLE En Español, puts Daisy Expósito-Ulla back in the public eye. Seeing a U.S. Hispanic advertising and marketing business leader, recognized alongside Mexican journalist Carmen Aristegui and Univision’s anchor María Elena Salinas, serves to call attention to Expósito-Ulla’s community involvement and civic role. HMW explores the latter aspects of the Chairman- CEO of d expósito & Partners, which was recently chosen by the Advertising Educational Foundation (AEF) as 2015 Agency of the Year.

What makes a businesswoman like you a “Most Powerful Woman”?
I wish I had real power! The power to end hunger or to heal the emotional wounds of a child refugee separated from his or her family. My power is tiny. But I guess distinctions like PEOPLE’s probably pay attention to the fact that I believe in so much more than “strictly business.” To me, life and business go together, especially because the ethics of both are intertwined.

How does your view translate to what you do in advertising in the U.S. Hispanic Market?
To begin with, I always try to add a dimension to that concept: There is no Hispanic Market without a Hispanic Community. We, as an industry, are simply a humble derivative of community. We are a bridge to our Hispanic Community for Corporate America and that entails social responsibilities to this group. This is very much a differentiator that explains the way we function as an agency. We don’t separate market and community but see them as a whole. Hispanic Market is merely the result of marketing terminology.

Do clients share the same view?
Fortunately many of them do! In our case, AARP sees itself as an agent of change and an enhancer of opportunities for prosperity for the 50+ segment. With McDonald’s, in our Northeastern region, we are proud of our collaboration on their ongoing initiative to provide college scholarships for graduating high school students, the Becas HACER. And ConAgra, as you know, is deeply involved in a food drive effort against hunger. Look, we live in a hyperconnected world. Companies cannot be deaf or disconnected…

How do you envision both the market and the community connecting?
Rather than “connecting,” I see the two of them as inseparable. The brands that know this are the ones that do better. We have a mission as mediators to our community. We and the brands serve benefit from their business and their loyalty. If they do well, we do well. The poet Pablo Neruda spoke of “la miel de los felices,” the “honey of the happy ones.” In other words, as I see it, we owe it to ourselves to be there for our community –both in the happy and the less happy times they may go through. There are times in which I wish we could be more vocal for them, especially when they are attacked, when they are suffering, when there is no honey or happiness…

Basically, what you are saying is that brands and people in your business should position themselves closer to the community…
Exactly! Consumers should be seen and felt as people –not just as statistics or transactions. There is a new book by Gillian Tett, she is with London’s Financial Times –the book is called The Silo Effect. She lived briefly with a tribe of goathearders and she had brilliantly extrapolated her anthropological experience to some good and some terrible aspects of the tribe’s shared behavior. From goathearders to avarice driven Wallstreeters. The silo mentality, as Gillian Tett says, can be dangerous. And this can be applied to any of us as individuals and to almost every company out there. It’s real.

We recall some of your initiatives within the Hispanic advertising industry, which of them remains closer to your heart?
I’ve always believed in the power of education, before and as far back as when I headed AHAA and we were able to forge a very strong pro-education initiative with The White House. But my passions include many other causes: the arts, human rights, community support organizations, industry-related organizations. Many of these are shared with my agency colleagues. Needless to say, this is a vision I share with my life and business partner, Jorge Ulla. And perhaps, above all this, there is a calling to help mentor, guide and empower young people coming into the communications industry. Some may argue I tend to favor women, which I will not contradict, but I think I can be pretty inclusive as far as supporting people waiting for opportunities. It’s our future!

Judging from your answer, education remains a primary goal of yours. Some of us in the industry have seen you from maternity to rearing your son Gabriel who is now a writer for some major publications…
It wasn’t easy but, through his childhood, we had the support of two sets of “abuelos”. It’s beautiful how Hispanic culture can provide that family infrastructure which can also guarantee language continuation. I was constantly traveling on business and so was [my husband] Jorge [Ulla], who also had to travel a lot as a filmmaker. All in all, we belong to the fortunate few which makes us doubly obligated to give back to society. Gabriel went to Browning, a school with which we have an affinity of values. We cheated quite a bit and took him on work trips with us but that served as homeschooling and exposed him to the world. It was out of necessity but it paid off. He was lucky to go to NYU and now to Columbia. He knows this makes him part of a miniscule group of privileged people, that we need to help others as much as we can. He has that kind of social conscience of millennials.

We see both your name and your husband’s on the board of Repertorio Español. We know you are also involved with food kitchens, charities of different sorts that you don’t talk about…
No, no, I’d rather not! And I know we are not alone –many people in our industry have huge hearts. In the case of Repertorio Español in New York, well, it’s public domain and we love what they do in defense of our Spanish language. Our language is embattled these days, it’s being attacked as part of a xenophobic wave. Regarding other causes, I truly believe in empathy and solidarity. Pope Francis I, or as we call him, El Papa Francisco, speaks of solidarity, subsidiarity and love. His message could be the most beautiful message to advertise. That’s what I call power! And we wield the power to have a better business, a better industry, a better country and a better world…

This article originally appeared in the Sept 27, 2015 issue of Hispanic Market Works http://hispanicmarketworks.org/newsletter/daisy-exposito-ulla-a-powerful-voice/.

A Q&A with Steve Millerman, President & Founder of EMCAY, a "Pharma-cultural" Agency

MMR:  Tell us about Emcay, the agency services and your cultural focus.
Fundamentally, we are a full service multicultural advertising agency; however, all of our services are customized for the pharmaceutical industry from a communication, clinical Steve Millerman, President & Founder, EMCAY regulatory perspective.  From a cultural perspective we cover various cultures such as US Hispanic, African American, Asian, Russian, and other groups.  Functionally speaking, we provide DTC as well as healthcare professional services that we believe are required to have a successful pharmaceutical cultural strategy.  Examples are strategy and analytics, creative, traditional and digital media, production, medical education, advocacy management, just to name a few.
MMR:  When did Emcay open and why did you decide to focus on the cultural aspect?
We opened in 2013.  Personally, I grew up in the pharma industry working from small to big pharma companies in sales and brand leadership roles.  I have always seen the opportunity within the US multicultural market segment but could not believe how little pharma leveraged this highly targeted area.  In 2013, I left Novartis, where in my latest position I led multicultural marketing across Novartis brands, to pursue this passion across the industry.

MMR:  What do you mean by "pharma-cultural"?
That term came about naturally as we service the niche consisting of both industries, e.g. pharma and multicultural, and ultimately that's what we do: we are a pharma-cultural ad agency from the inside out.  It's a term that we coined.

MMR:  What do you feel differentiates the agency the most?                                                                                                                                                        
Well, our overall agency capability is specifically designed to service pharma companies focusing on cultural market segments.  It's a double specialty merged into one.  Whether it's creative, media or anything else, we are specifically designed to correlate Rx dynamics with cultural landscape.  Everything we do is designed for this pharma-cultural niche.  Our Strategy and Analytics are truly one of a kind.  We don't just do campaign strategy, we help design the entire pharma-cultural capability.
MMR:  Who are your current clients?
We actually don't publicize who are clients are, including on our website.  We believe that investing in multicultural marketing is such a competitive advantage that we prefer not to reveal that in public forums. What I could tell you is that about 80% of our clients are top 30 pharma companies, about 20% are other agencies servicing pharma companies where we support the work.
MMR:  While many agencies are taking the opposite approach and are looking to expand their expertise as well as focus across industries, you seem to be going the other way with your laser focus. Why did you decide to take this approach?
I am a big believer in being really really good at one thing vs pretty good across the board.  I think focus is everything and that's something that is reflective in our thinking, our team, and our work.
MMR:  Tell us about your team and culture. 
Our culture is highly entrepreneurial, visionary and energetic.  The team is everything.  The team makes the agency.  We all know what happens to the account when key people are no longer on it.  You can be the biggest agency in the world, but if you don't have the right people on the account the work will suffer.  We have a great balance of client and agency experience coupled with significant experience in both pharma and cultural advertising.  We also provide quite a bit of training around our capabilities to ensure that unique aspects of the services are reflected in everyone's work.
MMR:  Steve, last year you won the PM 360 Marketer of the Year award for your multicultural work as a game changer for the industry. How did this recognition impact the agency and the work you do?
I can't say the win changed what we do, however, it was very important for us to see the industry recognizing multicultural marketing work.  The win also added quite a bit of credibility to our methodologies.  We are truly grateful for getting that honor.
MMR:  What does the name Emcay mean? Is that an acronym?
Actually, it's not, I named the company after my kids Emma, who I call "Em" and Caden, who I call "Cay".  We all put in some crazy hours sometimes, but never want to lose sight of what's most important.
MMR:  We know that Emcay has expanded this past year. How do you feel the agency is doing? 
Yes, we are having a very good year with some great new clients as well as bringing some terrific people on board.   I believe our highly specialized offering has really resonated with the industry.  In just over two years, we have had the chance to service many very large brands either through other agencies or directly.  When we do get the time to present our case live and the opportunity for the brand, there is a very strong positive response.
MMR:  What's next for EMCAY?
Our goal is to continue to evolve our role in this pharma-cultural world.  There is still a lot to do and there is never a shortage of ideas, new capabilities and opportunities.   I know that given the opportunity we can make a tremendous difference for our clients and in turn patient lives and that makes it a worthwhile journey. 
Contact information for Steve Millerman: 201-868-8867, steven.millerman@emcay.net